Shipping Policy

Welcome to stress-free shipping

At Fleurlys, getting your order to you should be the easy part. We keep our shipping simple, transparent, and free — no surprises at checkout, no hidden fees. Here is everything you need to know about how and when your order arrives.

Free Shipping on Every Order

Shipping is free of charge on all orders to every country we serve, with no minimum order value. The price you see at checkout is the price you pay.

Where We Ship

We currently ship to eligible addresses in the following countries:

  • United States
  • United Kingdom
  • Germany
  • Austria
  • France
  • Italy
  • Spain
  • Portugal
  • Switzerland
  • Australia

Delivery availability can vary by product, destination, and carrier. If we are ever unable to ship to the address you provide, we will reach out to arrange an alternative or refund the affected order.

Prices in Your Local Currency

Prices are shown in the currency of the country you are shopping from: US dollars in the United States, pounds sterling in the United Kingdom, euros in Germany, Austria, France, Italy, Spain and Portugal, Swiss francs in Switzerland, and Australian dollars in Australia.

No Added Taxes or Fees

The price you see is the price you pay. We do not add taxes, customs charges, or import fees at checkout — the total shown when you place your order is the final amount, in every country we serve.

Shipping Timeframes

Processing: Orders are typically processed within 1–3 business days, Monday through Friday. Once your order is confirmed, we get it ready and out the door fast.

Delivery: Shipping usually takes 6–10 business days after processing, depending on your location. You will receive a tracking link as soon as your order is on its way.

Business days exclude weekends and public holidays. During busy periods, launches, or promotions, timelines can run a little longer.

Tracking Your Order

As soon as your order ships, we will send a confirmation email with your tracking number so you can follow it every step of the way. Tracking can take up to 48 hours to become active after dispatch. If you have not received tracking after the expected processing window, check your spam folder and then get in touch — we are happy to help.

A Note on Possible Delays

Once your order is with the carrier, delivery is largely in their hands. Weather, customs inspections, peak-season volume, or an incomplete address can occasionally cause delays outside our control. If anything looks stuck, reach out and we will chase it down with you.

Returns & Your Statutory Rights

Changed your mind? By law, consumers in the EU and the UK have 14 days to cancel a distance purchase — and at Fleurlys we have extended this to a full 30 days from delivery for every customer, in every country we serve. This is offered on top of your statutory rights and does not affect them. See our Return & Refund Policy for full details on how to return an item.

Questions?

If you have any questions about your shipment, delivery, or tracking, our team is here for you. Email us at support@fleurlys.com and we will get back to you during our support hours below.

Our Business Information

Store: Fleurlys
Business Address: 27925 Beautyview Ln Lot 18, Gravois Mills, MO 65037, United States
Warehouse Address: 36B Eoropie, Eoropie, Isle of Lewis, HS2 0XH, United Kingdom
Email: support@fleurlys.com
Customer Support Hours: Monday–Friday, 9:00 AM–5:00 PM PST
Website: www.fleurlys.com